Shipping Policy

At Towel Island, we are committed to delivering your towel purchases as quickly and efficiently as possible. Please find the details below:

1. Shipping Locations

We currently offer shipping to all locations within India.

2. Processing Time

- All orders are processed within 1-2 business days from the time your payment is received, unless otherwise noted on the product page.

3. Shipping Rates

Check - Shipping costs are calculated based on your delivery address, the weight of the items, and the chosen shipping method. The total shipping cost will be displayed at checkout before you finalize your purchase.

- Standard Shipping: 

4. Delivery Times

Delivery times vary based on the shipping method selected and the destination:

- Standard Delivery: Estimated delivery time is [4-5 business days].

- Expedited Delivery: Estimated delivery time is [2-3 business days].

Please note that shipping times are estimates and may vary depending on the shipping carrier, weather conditions, or other unforeseen circumstances.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number to track your package. Please note that it may take up to 24 hours for tracking information to update.

6. Shipping Delays

While we strive to ensure timely delivery, please note that delays may occur due to unforeseen circumstances such as weather or high demand during peak seasons. We are not responsible for shipping delays caused by the carrier.

7. Order Issues

If you encounter any issues with your shipment, such as missing or damaged items, please contact our customer support team immediately. We will work to resolve the issue as quickly as possible.

8. Lost or Stolen Packages

Once an order is marked as delivered by the carrier, we are not responsible for any lost or stolen packages. Please ensure that someone is available to receive the package at the delivery address. If a package is lost or stolen, we encourage you to contact the carrier directly or file a claim with them.

9. Address Accuracy

Please ensure that the shipping address entered at checkout is correct. We are not responsible for delays or additional charges resulting from incorrect or incomplete address information. If you realize there is an error in your address after placing an order, please contact us immediately, so we can attempt to make any necessary corrections before your order is shipped.