Return, Refund and Cancellation policy

Below mentioned rules outline our return, refund and cancellation policy :

Shree Balaji Textiles does not accept any return requests. However, the refund / replacement can be made if a damaged or defective item is received. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller listed on the Platform, has checked and determined the same at its own end. This should be reported within 2 days of receipt of products. The customer service team, after looking into your complaint will take an appropriate decision. Incase if the complaint is approved, we will replace the product within 5-7 business days.

Cancellations will only be considered if the request is made within 1 day of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to sellers listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep. 

In case of any refunds approved by Towel Island, it will take 5 days for the amount to be credited to the source account.